BPJS Kesehatan provides several channels for public complaints, namely the BPJS Kesehatan Care Center on 1500400, the LAPOR! application on the BPJS Kesehatan website, branch offices, regency/town offices and BPJS Kesehatan officials stationed at health facilities.
Based on the monthly report from the Presidential Office for the October period, BPJS Kesehatan was one of the non-structural institutions/agencies with a complaint response of less than one day. This ranks BPJS Kesehatan top on the list of the quickest non-structural agencies for handling complaints.
Referring to the study by the FEB UI’s Inquiry and Society Institute in 2016, the JKN-KIS program played a role in creating jobs for 1.45 million people, comprising 864,000 people in the government health sector, 27,200 people in the pharmaceutical industry and 34,100 people in the food and drink industry.
“If we project this to the year 2021, the JKN-KIS contributes Rp 289 trillion to the economy and creates jobs for 2.26 million people,” said Fachmi.
As of Dec. 1, 2017, the number of JKN-KIS participants reached 186,602,571. BPJS Kesehatan has been partnering with 21,514 first-level health facilities (FKTP) comprising 9,839 public health centers (Puskesmas), 4,828 private practices, 5,645 Pratama clinics, 16 D Pratama-class hospitals and 1,186 dentists. For referral, BPJS Kesehatan has partnered with 5,651 advanced referral health clinics (FKRTL) consisting of 2,271 hospitals and first level clinics, 2,362 drugstores and 1,018 opticians.